Varsha wrote:

We are excited to announce a major update to our Help Center. The redesigned page will be made available to all IMVU customers starting this evening (Tuesday, October 22nd). Everyone will see it by tomorrow.

Varsha wrote:

Better organization of help articles - We have organized our Knowledge Base articles into separate categories so you can find what you are looking for easily. Categories such as Creator, Frequently Asked Questions, Getting Started, etc are now available.

Our own IMVU Customer Support “Green” bar - Check this space for important announcements or notifications of any ongoing issues that we are aware of and are working on.

New Highest Rated and Featured Articles sections on the front page - These will let you access the articles that our users find most useful.

New and Improved search - We have made significant improvements to the way searching works in the Knowledge Base so that you can find the most relevant article matching the word/phrase you enter.

Request Support is now Get Support - We are especially excited about the changes we have made in this area. Now, when you start entering a few words into the Subject field of your help ticket, we will automatically suggest some Knowledge Base articles that might answer your question right there and then. If that is not what you are looking for then proceed to submit a help ticket.

D.M wrote:

I've heard mixed reports. Some people are getting competent staff, others aren't.

xREXx wrote:

support hasnt changed. i say this because i wanted to know which tags in my public room info was considered inappropriate and they wasnt even on top talking about some make sure such and such is ap correct ratings and shit when my topic was about the public room tabs because people are reporting them to be dicks and i guess some i am using might not be allowed so i contacted them to find out which words wasnt allowed.

needless to say they didnt help.