Account in hold

SKT PORO
by SKT PORO · 5 posts
1 year ago in IMVU Lounge
Posted 1 year ago · Author
Hello
week ago i use my credit card buy credit from imvu shop but by mistake while i was trying to get tv remot conrol i click like 9 time in row nd bought credits package by mistake all good so far , 2 day after i wanted to gift credit to a friend etc but i figure out that imvu took money from my card and credits not recived so i contact them in live chat all they said that my account I HOLD.
i try to fix this issue they ask me about real name and email and 4 last number in my card also i send them my real ID COPY but later they ask me to send them selfie with that ID, Unfortunately i lost my passport ID 3 months ago and its not easy to get for now, i try with them to remove that hold but they keep refuse without the selfie .
Is there any other way to resolve this issue please..i almost give up
Posted 1 year ago
Have you tried calling them? Sometimes a call is better than live chat.
Posted 1 year ago · Author
i called THem nothing changed, also i send them another ID but they didnt accept because it a bit old ID and not so clear but if zoom on it they should read it as well..they give me really hard time

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