Age verification ' in progress ' for more than 48 hours

xKyu
by xKyu · 12 posts
1 year ago in Help & Support
Posted 1 year ago · Author
Hey! I bought an age verification token about 3 days ago and I tried to verify my age providing my ID, but it still says 'age verification in progress' since then. Anyone got the same problem or can help me ?
Posted 1 year ago
xKyu wrote:
Hey! I bought an age verification token about 3 days ago and I tried to verify my age providing my ID, but it still says 'age verification in progress' since then. Anyone got the same problem or can help me ?

@xKyu


Normally it takes 24 to 48 hours to verify….it is done by a third party app….specially if you are not in usa….? so wait a little longer…..
Posted 1 year ago · Author
Almodamr wrote:
Tou need to send a ticket support and copy your ID by attaching it on the ticket . Please take note they game will manually verify your age after you have tried on verification tokenTry itAnd have a good time all

@Almodamr


Well should I go ahead and send a ticket support with my ID attached even though my verification token is still pending for verification?

-- Fri Jul 01, 2022 12:29 pm --

thessa wrote:
xKyu wrote:Hey! I bought an age verification token about 3 days ago and I tried to verify my age providing my ID, but it still says 'age verification in progress' since then. Anyone got the same problem or can help me ?
@xKyuNormally it takes 24 to 48 hours to verify….it is done by a third party app….specially if you are not in usa….?so wait a little longer…..

@thessa


Yes, I'm not from USA
Posted 1 year ago · Author
I'm just wondering if it ever took this long for anyone here ?

thessa wrote:
@xKyuI think it will help to send a ticket …..anyway you will later do this…..ask them whats taking it so long to verify…..goodluck.

@thessa


I did talk with support and they gave me another token and it passed 48 hours and still waiting... this is the 2nd token I try first one I waited 3 days and then they gave me another token. I just never sent a ticket, only live chat.
Last edited by xKyu on Fri Jul 01, 2022 1:23 pm, edited 1 time in total.
Posted 1 year ago
@xKyu


It's a holiday weekend in the US, for a major holiday on a Monday. (4 day weekend) Many support staff like to take off Friday and Tuesday as well to turn it into a 6 day weekend ... family vacations and all that noise. Expect slower response times from support for the next week as they play catch up.
Posted 1 year ago · Author
Don Von Alpha Dom wrote:
@xKyuIt's a holiday weekend in the US, for a major holiday on a Monday. (4 day weekend) Many support staff like to take off Friday and Tuesday as well to turn it into a 6 day weekend ... family vacations and all that noise. Expect slower response times from support for the next week as they play catch up.

@Don Von Alpha Dom


Just received it some hours ago, thanks for the help everyone!

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