Does any else "love" imvu support?

My account was recently put on hold so I filled out a case to see what the issue was. They told me I had violated something on their TOS about earning credits. Before this hold, I wasn't on for multiple weeks, so I am still very confused. They gave me a warning and said they are able to take my account off hold and closed my case. The thing is they never even took my account off hold, I still can't purchase anything and I can't even purchase VIP so that way I don't have to wait 2 days in-between each message they send me from the case. Currently still waiting for the second reply on why my account wasn't taken off hold when they said they were going to. Wish me luck.

Sorry for the story just looking to see if anyone else has had this sort of problem before, thanks.

Good luck on that, man.
I'm on IMVU for a decade already, and I can't count how many times support was just stupid or screwed me over. Not to mention, stories I hear from other users.

But if they confirmed that they would remove the hold, must happen soon.

u mean imvu shitty support?

Have you tried buying vip with gift cards? Is that option available for you?

No worries they messaged me back today saying my account has been unlocked once again and this time it actually is. I find it sad that they say they are going to do something then not do it and close my case.