there is way to undo a ban, but you need a lot of patience and determination, the support is really stubborn, i took 1 month and half to get my account back after it got banned wrongly, they kept repeating me it was impossible, the only way is to keep annoying them, and if they start ignoring you, make alternatives account to reach them. Of course, you have to be innocent, or have good excuses, their support is really bad, they treat anyone as liars and as a result, the customers and the support are losing time uselessly