no i do not know where to locate it if u show me steps i can

I wrote a program specifically for this situation.

Run this and it will copy your log file to your desktop for ease of access: IMVUGetLogFile

do i send you the log?

Plapz wrote:

do i send you the log?

Email the log file to: IMVU_Dawn@zoho.com

ok i sent and also it says not responding almost like 1 min apart and when people join and i check cpu and gpu and memory as this happened they where all under 50%

I do not see any crashes in the log you sent us. You need to send the log to us right after you crash, otherwise the log will not contain the crash info that we need.

ok next time i crash ill send

-- Sun May 26, 2019 3:51 am --

just sent log right after it closed/ crashed itself

I've just tried it out love it thank you so much DataMine

i just sent anottherone this time gave me a error i sent to email here the begin part




31478.382 12884* TaskScheduler.pyo( 380) ERROR: error in threadtask
Traceback (most recent call last):
File "imvu\util\__init__.pyo", line 281, in runFunctionWithOnComplete (fn=<function transferRe...353A1070>, onComplete=<function asyncOnCom...08564EB0>)
File "imvu\task\TaskScheduler.pyo", line 387, in makeRestRequest ()
File "imvu\task\TaskScheduler.pyo", line 108, in makeRestRequest ()
File "imvu\network.pyo", line 298, in makeRestRequest (auth=(148878008, 'b27e7dc...11845736), body=None, self=<imvu.network.Networ...03BFE210>, url='/login/imq/')
File "imvu\network.pyo", line 302, in _makeRestRequest (auth=(148878008, 'b27e7dc...11845736), body=None, self=<imvu.network.Networ...03BFE210>, url='/login/imq/')
File "imvu\network.pyo", line 270, in _downloadUrl (headers={'X-imvu-userid': '1...1845736'}, self=<imvu.network.Networ...03BFE210>, url=<urllib2.Request ins...353D93F0>)
File "imvu\network.pyo", line 226, in urlopen (data=None, handlers=[<imvu.http.keepaliv...5C7F120>], headers={'X-imvu-userid': '1...1845736'}, self=<imvu.network.Networ...03BFE210>, url=<urllib2.Request ins...353D93F0>)
File "urllib2.pyo", line 429, in open (data=None, fullurl=<urllib2.Request ins...353D93F0>, self=<urllib2.OpenerDirec...25C7F9B8>, timeout=60)
File "urllib2.pyo", line 447, in _open (data=None, req=<urllib2.Request ins...353D93F0>, self=<urllib2.OpenerDirec...25C7F9B8>)
File "urllib2.pyo", line 407, in _call_chain (chain={'unknown': [<urllib...C7F620>]}, kind='https', meth_name='https_open', self=<urllib2.OpenerDirec...25C7F9B8>)
File "imvu\network.pyo", line 150, in https_open (req=<urllib2.Request ins...353D93F0>, self=<imvu.network.IMVUHT...25C7F1E8>)
File "urllib2.pyo", line 1198, in do_open (http_class=<function make_conn ...15C200B0>, req=<urllib2.Request ins...353D93F0>, self=<imvu.network.IMVUHT...25C7F1E8>)
URLError: <urlopen error [Errno 11001] getaddrinfo failed>
31478.387 12884* imqconnection.pyo( 761) ERROR: URLError requesting new authentication: <urlopen error [Errno 11001] getaddrinfo failed>
31478.406 11936 socketmanager.pyo( 293) ERROR: connect error: gaierror(11001, 'getaddrinfo failed')
31478.409 12884* imqconnection.pyo( 560) INFO: socket closed without successful connection
31478.410 12884* __init__.pyo( 32) INFO: imvu.http.securePostRaw(url='http://client-dynamic.imvu.com/api/increment_counter.php')
31478.411 12884* __init__.pyo( 32) INFO: imvu.http.securePostRaw(url='http://client-dynamic.imvu.com/api/increment_counter.php')
31478.413 12884* imqconnection.pyo( 455) INFO: connecting via imq.imvu.com:80
31478.414 12884* imqconnection.pyo( 752) INFO: IMQ auth is expired, requesting new auth
31478.414 10352 keepalive.pyo( 254) ERROR: KeepAliveHandler.do_open failed
Traceback (most recent call last):

That looks like a network issue with your internet connection ... causing re-authentication to fail.