Not Receiving Password Reset Emails?


With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. Most email providers do not even bother saving a copy of your received emails they deem as spam to your spam / junk folder anymore. Hotmail, Livemail, Outlook, and Yahoo tend to simply block the email and delete it completly without informing you.


Note: We send notifications to your account email address including billing, order updates, password resets, and other important correspondence.

Included in this article are instructions for checking the spam filter for major email providers. Additionally at the bottom you will find instructions for white listing us so that emails from us do not get blocked or marked as spam.

Emails from our site are received by your inbox from the email address imvumafi@imvumafias.org from our mail server at imvumafias.org


Click on your Email Provider:

MSN / Hotmail / Livemail / Outlook / And all other microsoft services

Yahoo! Mail

AOL Mail

Gmail



Checking your MSN / Hotmail / Livemail / Outlook Spam & Junk Mail Folders

  1. Log into your email account.
  2. To check your Junk Folder, simply click the Junk folder link on the left.


White Listing or adding imvumafias.org to your MSN / Hotmail / Livemail / Outlook Safe Senders list

Add the From address you want to receive mailings from to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link.
  3. Select the “Safe List” link.
  4. Add the email address or domain into the dialog box titled “Type an address or domain”. ("imvumaf@imvumafias.org")
  5. Click the “Add” button next to the dialog box.

Tip: If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.
Note: You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailing's from address on this list, select it and click the Remove button.


Checking your Yahoo Spam / Junk Mail Folders

  1. Log into your email account.
  2. To check your Spam Folder, simply click the Spam folder on the left.


White Listing or adding imvumafias.org to your Yahoo Safe Senders list

Set up a filter to redirect the mailing you want to receive in your inbox:

  1. Open your mailbox and click on "Mail Options" (upper right hand corner).
  2. Select "Filters" under the Management column.
  3. Click the "Add" button on the Filters page.
  4. In the "From header:" row, make the drop down "contains" and put the mailer's from address in the box. ("imvumaf@imvumafias.org")
  5. At the bottom of the page Click the "Choose Folder" pull down menu and select "Inbox".
  6. Click the "Add Filter" button.

Tip: If the mailing is in your Yahoo Bulk Folder open the email and click the "Not Spam" button.
Note: You should also check that the mailing's email address is not in your "Blocked Addresses" list. You can find your "Blocked Addresses" list by clicking "Mail Options" and then clicking the "Blocked Addresses" link under the Spam column. If you see the mailing's from address on this list, select it and click the "Remove Block" button.


Checking your AOL Spam / Junk Mail Folders

The Spam Folder uses special icons to indicate each message type, such as e-mail from bulk senders or e-mail from people you don't know. It also displays the date the e-mail was received, the sender's e-mail address, and the e-mail's subject line.

To check the spam folder:

  1. Sign on to the AOL® service.
  2. Click the Mail menu, then click Spam Folder.
  3. Your Spam Folder will open and display a list of any messages designated as spam.


How to add imvumafias.org to your Safe Senders / Whitelist for AOL Mail

Add the "From address" you want to receive mailings from to your AOL address book:

  1. Click the "Mail Options" menu and select "Address Book".
  2. Inside the "Address Book" window, click the "Add" button.
  3. Inside the "Address Card for New Contact" window add the email or domain ("imvumafias.org") you want to whitelist in the "Other E-Mail" field.
  4. Make our From address the "Primary E-Mail" address by checking the associated check box to the right of it.
  5. Click the "Save" button. 

Tip: If the mailing is in your SPAM Folder, you can open the email and click the "This Is Not Spam" button.


Checking your Gmail Spam / Junk Mail Folders

  1. Log into your Gmail account
  2. If the Spam folder does not appear on the left, click the "more" option just above contacts
  3. Select Spam to view messages in the spam folder

Note: Gmail's spam filters also work in your IMAP client by automatically diverting messages that are suspected of being unwanted messages into '[Gmail]/Spam' and keeping them out of your inbox.


How to add imvumafias.org to your Safe Senders / Whitelist for GMail.

To make sure Gmail never filters as spam mail from a certain contact or domain:

  1. Follow the Settings link in Gmail.
  2. Go to Filters.
  3. Click Create a new filter.
  4. Type the desired email address under From:.

    Tip: To whitelist an entire domain (all mail from an address ending in "imvumafias.org", for example), type the just the domain name or the domain name preceded by '@'. To whitelist "imvumafias.org", for instance, type "@imvumafias.org" (not including the quotation marks).